At Incontinence Choice we've created a video library of the most common, frequently asked questions relating to your subscription.
Hopefully, you'll find the answer you're looking for, but if not, just drop us a message.
Here's a list of our most frequently asked questions relating to your subscription.
Hopefully, you'll find the answer you're looking for, but if not, just drop us a message.
We recently updated our subscription service, click here for more information.
Each subscription will arrive at your selected interval, which could be anywhere from every 2 weeks to every 16 weeks.
We’ll send you an email 10 days before your subscription is due to be dispatched so that you have plenty of time to make any changes or additions.
If the delivery date of your subscription falls on a Sunday or a Bank Holiday, it will be delivered on the next available working day.
If you are subscribed to more than once product, as long as the delivery address, payment method and dispatch date are the same, we will automatically bundle all items together in to one order. You will not have to pay multiple delivery charges.
If you know that you’re going to be away on the date that your delivery is set to arrive, you can change the date of dispatch for your subscription.
Go to My Account > Subscribe & Save
In the 'Your Next Delivery' section of this page, either click the 'Edit' link next to 'Dispatch Date' or the ‘Change Date’ button. You can then change the dispatch date to a more appropriate time for you.
If you've been unable to change the date, the courier will leave your order in a safe place, with a neighbour or attempt re-delivery on a different day.
You can subscribe to a product for as long as you want and tailor your subscription to suit your individual needs. If you’re fully stocked, you can skip or change the date of your subscription at any time.
Our goal is to make as many of our products available for subscription as possible and we’re constantly updating our product range. Products that are currently available for subscription will feature a ‘Subscribe’ box on the product page.
Payment for your first order is taken on the day that your first order is placed. Once you have saved your payment details, you won’t need to enter them again unless you want to change your payment card.
If at any time you wish to make changes to your payment details associated to a subscription, go to 'My Account > Subscribe & Save' and click the 'My Subscriptions' toggle in the top right corner of the page. Then click the 'Edit Subscription' link for the subscription you want to update. From there you can click 'Edit on the 'Payment Method' and follow the steps.
You can update individual subscriptions, or all of them at once. You can also update your payment method from the 'Payment Methods' page in your account. By navigating to 'My Account > Payment Methods' and adding a new payment method from there, or even ticking the 'Set as Default' box on a payment method you already have saved (this will update all of your existing subscriptions).
We’ll make sure that your payment details are held securely against your account.
